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What to do when my TripKey card is lost or stolen?

We’re so sorry that this happened and we want to resolve this for you as soon as possible. You can now report your TripKey card as lost in our TripKey app:

Mobile app
  1. Log into the TripKey app;
  2. Choose the option Block Card;
  3. Please select ‘I have read the warning and understand the risks’ to complete your request.
  4. After your confirmation you will receive an email with further instructions.

If you neglect to report that your card is missing someone might take advantage of it and you will be responsible for those travel expenses.

If you need further assistance, please contact our customer service as soon as possible at +31 88 934 34 43 or and report that your card is missing, we will block your card within 24 business hours. Our customer service is open from Monday-Friday from 8 AM untill 8 PM.