access anything, everywhere

I forgot to check-out. What do I have to do?

Visit (this stands for missed check-out) and enter your card details. You will now see an overview of trips for which (the) fine(s) can be reclaimed. It may take some time before you can reclaim your money. In most cases you can reclaim your money within 15 days.

Please note: the money will be added to your travel balance. To set an alert for forgotten check-outs, please view “Can I get an alert when I have forgotten to check out?”.