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My pass is not working. What now?

We apologise for this inconvenience and want to resolve this for you as soon as possible. Therefore, we kindly ask you to contact our Customer Service at +31 (0)88 934 34 43 or send an email to Our Customer Service is open from Monday to Friday from 8am until 8pm. You could also go to the nearest pick-up /drop-off location and ask if they can give you a new pass. Find here the list of our pick-up/drop-off locations.