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I have lost my TripKey pass or someone stole it, what can I do?

We’re so sorry that this happened and we want to resolve this for you. Therefore, we kindly ask you to contact our Customer Service as soon as possible at +31 88 934 3443 and report that your pass is missing. Our Customer Service is open from Monday to Friday from 8am until 8pm. You can also send us a mail at or report the missing pass at the nearest pick-up/drop-off location. We’ll take care of the rest and let you know how to get a new one.