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How can I change my reservation?

Log into your account in the TripKey portal with your e-mail address and your password. Click on ‘My reservations’ and select the one you wish to update. You can reduce the number of passes, change the pick-up date, the pick-up location*, the drop-off date and the drop-off location.

If you want to extend your reservation, you must explicitly do so in your online account at least 2 days before the agreed drop-off date expires. The costs of extending the reservation period less than 2 days before the agreed drop-off date are € 2,50 per period extension per card.

* Only the pick-up locations that have passes available on the selected pick-up date will appear on the drop-down menu.